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Frequently Asked Questions

Welcome to the Frequently Asked Questions page. Here we have answered some of the most common questions we get asked. If anything is unclear, or if you have a question that isn't on the list, please feel free to LIVECHAT to us, or drop us an email on the contact form.


How long does it take to receive stock boxes? 

We aim to despatch same day any orders raised before 3pm. We ask you to allow 2 working days delivery to UK addresses. 98% of orders arrive next working day. For ROI we ask you to allow 5 working days, if the order is placed prior to 12 oclock it can be shipped the same day. 

How much is carriage? 

Shipping is £9.95+ vat for mainland UK,  UK offshore islands, Channel Islands and Northern Ireland, and £21 + vat for Republic of Ireland. For all other destinations we will calculate a cost for you and get your approval before despatching the products.

Free delivery is offered on orders over £150 ex VAT for UK mainland, UK offshore islands, Channel Islands and Northern Ireland and £300 ex vat for Republic of Ireland 

Do you offer next day shipping?

We are able to offer next day delivery to the UK (Most areas) for orders placed before 3pm. Please call the office if you would like to use this service

What are your Incoterms® Rules?

Incoterms® rules 2010

All goods are delivered under Incoterms® rule DAP (Delivered At Place).
For more information on DAP please read the official website description here:

Can I collect?

You may collect from our Shenstone, Staffordshire warehouse (or arrange a courier to do it on your behalf). Please call the office when you place your order and we can organise this for you.

Can you ship abroad?

We are able to despatch to any location. Delivery costs have to be calculated manually based on size and weight of the consignment. Please call the office to discuss.

Can I see my previous orders?

You are able to see your previous orders within the "My Account" section of the website.

 When are you open? 

Office hours are 9AM to 5PM Mon-Fri.

Product Info

What are your boxes made of?

Our boxes are made from a variety of materials. We decide on the material based on our designers expertise and knowledge of the likely weight of products that the boxes will contain. The materials range from a sturdy corrugated “microflute” to a solid board but all allow for a good quality printing surface

Do you have a sample service?

We do have a sample service. For a nominal charge we are able to send a sample of product for you to assess for size / style / construction and colour. This service is only available by calling the office at present.

Can we buy just one box?

Unfortunately our boxes are pre packed in the pack sizes quoted on the website. We are unable to split boxes.

Are your boxes recycled?

Our boxes are made from largely recycled material and are 100% recyclable. The percentage of recycled material varies between our board grades and suppliers. The remaining material is from managed sources, If you would like more details please contact the office.

What is the minimum order for stock boxes?

The minimum order for our boxes is just one pack!

How do I decide which box will be right for my product

The first 2 dimensions of a box refer to the opening size of the box (internally, and in Centimetres). The final dimension is specified last. For a lid and base style box you can imagine that the first two dimensions give you the “footprint” the box would take up on a flat surface.

Do you do A4, A5 or A6 boxes?

Yes, we have ranges that match the A4, A5 and A6 sizing. All are visible under the Gift Box tab (or via the search button).

Can you split pack colours and mix them?

The majority of our boxes are available with separate lids and bases so that you can mix and match the colours. Unfortunately the boxes are pre packed in the pack sizes quoted on the website and we are unable to split boxes. 

How much shredded paper or ribbons do I need?

This is a common question and we have a “calculator” that allows us to assess your requirement, based on the number and sizes of boxes you have purchased. Please call the office and we can advise.

Do you have a price list?

If you would like us to send you a printed price list please drop us an email or call and we will be happy to oblige.


Do your prices include VAT?

Boxmart is a trade only website and as is conventional we show NET prices. Any VAT is added during checkout. 

Can I pay by PayPal?

Yes! We do accept Paypal as payment. 

Can I pay by American Express?

We currently do not use American Express for orders.

Can I pay by BACS / Bank Transfer

Yes! Raise the order as a CHEQUE order. If you then email the office we can send you the bank details. On receipt of payment we can despatch.

Do you offer Discounts?

Yes, we do offer bulk discounts. These are automatically added during the Checkout stage. We give 5% discount on orders over £500 net, 10% discount on orders over £800 net, 15% over £1500 net. Don't forget that we also offer Free Delivery on orders over £150 ex VAT for UK mainland, UK offshore islands, Channel Islands and Northern Ireland and £300 ex vat for Republic of Ireland.


What is your returns policy?

We will refund goods returned to us within 14 days of purchase, providing they are in their original packaging and condition, and subject to a handling charge of 10% of the price of the goods or £7, whichever is greater. This will be deducted from your credit. Refunds will only be given once the returned items are received and inspected. Any goods returned that cannot be sold again as "brand new" will not be credited. (Not "brand new" includes damaged packaging.) Part packs will not be credited. The delivery cost of sending the goods to you will not be refunded. You are responsible for the cost of returning goods to us. Please note that refunds may take up to 14 days to show in your account.

We regret we are unable to accept returns of personalised orders.


Do you offer bespoke boxes?

We are able to supply bespoke boxes. We have a separate website that showcases the recent customisations we have produced. If you would like inspiration please feel free to have a look at www.boxmarttps.co.uk, (link opens in new window) or contact us in the office. 

What is your minimum quantity to customise a box?

The minimum quantity required to produce a gift box is based on the size and style of box. As a general rule if you assume somewhere between 250 and 500 for a “standard” size box, that should be about right. If you wish to customise a stock size box then the minimum order is normally 250 units. We can advise more fully if you contact the Office.

What is the lead time for bespoke gift packaging?

For fold flat bespoke gift boxes we ask you to allow us 12-15 working days from receipt of approval of artwork and payment. Rigid gift boxes generally take a little longer, approximately 20 working days.

Can you give me a ball park figure?

There are so many factors that influence the price of a custom printed gift box that it is impossible for us to give you an immediate price over the phone. During the Quotation process we will come up with the most efficient and cost effective way of producing the boxes.